ISO/IEC 20000-1:2011 – Information Technology Service Management

ISO/IEC 20000-1:2011 (ITSM) is stand for Information Technology Service Management ISO /IEC 20000 is the only standard used for Information Technology Service Management internationally. ISO/IEC 20000-1 standard formerly known as BS 15000 and was the initially released in 2005 and presently this is the second version of ISO/IEC 20000-1:2011. ISO/ IEC 2000 is an internationally recognized standard that focusing on better delivering and improving services to it clients in the field of information technology.

The standard is basically based on the work done by the Office of the Government Commerce(OGC) and the globally acknowledged IT Infrastructure Library (ITIL) give the confirmation to the client that you will get the real benefits and your IT services are managed. ISO/ IEC 20000-1:2011 also working on bases of the Do Check Act cycle with other management quality framwork empowering you to work a coordinated system for reducing costs and duplication.

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Benefits of ISO/IEC 20000-1:2011 Certification:

  • Compliance with ISO 20000-1 provide the confirmation to your customers that your organisation follows quality manual guidelines and do not compromise with IT service Management System.
  • ISO/IEC 20000-1:2011 is applicable to all sizes of organisation who are involved in IT services.
  • Proper implementation of ISO/IEC 20000-1:2011 increase the organisational continual improvements within the organisation and outside it.
  • ISO/IEC 20000-1:2011 gives structure for business continuity and development.